Zojirushi NYC-36 20-Cup Rice Cooker Review



If you are looking for a commercial rice cooker for your church functions or for youth camps in the summer, Zojirushi NYC-36 20-Cup Rice Cooker is the answer. It would be hard for you to find a better name than Zojirushi in the rice cooker market space whether it’s for residential or commercial use. This durable and rugged rice cooker will do the heavy lifting to churn out pot after pot of restaurant quality rice without fail.

To have some peace of mind, this rice cooker is NSF (National Sanitation Foundation) certified so there shouldn’t be any worries on your part about food safety and sanitization.

Table of Contents (click a title to jump ahead)

Capacity | Heating Technology | Easy to Use | Other Features | Helpful Tips | Customer Reviews | Pros and Cons | Price, Warranty and Where to Buy

30 Cups Capacity for Commercial Use


The Zojirushi NYC-36 has the capacity of 20 cups of dry rice which equates to 40 cups of cooked rice. Let’s assume that 1 cup of dry rice per person, this will feed about 40 people. Certainly, if you use this in a restaurant, you may not have to serve that much rice per customer. I am sure you know your business very well. Plan ahead to cook a pot of rice at a certain time. In fact, many restaurants have more than one rice cookers to alternate between white and brown rice or just as a safety net in case one dies on your during the business hour. You’ve got a million things to worry about. Don’t let cooking rice be another headache for you.

Heating: Good Old Conventional

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This commercial rice cooker has the basic heating element, also known as the conventional type of rice cooker. Two parts to this rice cooker: the external vessel with the heating element on the bottom and the inner cooking pot fits into the external vessel. Close the lid. Plug the power cord in. Press the “cook” lever. You are in business. 

Easy to Use and to Clean

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Since I’ve just talked about how easy it is to cook rice, there is no need to repeat myself. Cleaning after each use is very simple. The inner lid, the inner cooking pot and the moisture or dew collector are all removable for easy cleaning. Rinse them in warm soapy water. Avoid using any harsh or scratchy pad. Only use soft kitchen rag or a blush.

Wipe off any debris on the heating plate and be gentle with the thermostat.

Other Features – NYC-36 Commercial Rice Cooker

LCD and Timer: There is no LCD or timer for this rice cooker. Time to cook each batch of rice depends on how much you are cooking. For example, if you cook 10 cups of dry rice, it will take about 20 minutes or so vs. 30 minutes if you cook up to the full capacity of 20 cups of dry rice.

Menu Selections: As I said, there is one “cook” button or lever to push when you are ready to cook and a “warm” indicator light that will be switched on automatically after the rice is cooked.

Cord: No removable nor detachable power chord.

Color: Stainless steel

Dimensions (inches): 17-1/4 by 17-1/4 by 13-1/2 inches


  • A large rice spatula
  • A measuring cup

helpful-tipsHelpful Tips

  1. Let the cooked rice sit for 15 minutes after cooking to have better tasting rice.
  2. Fluff the rice with a rice spatula to let the moisture redistribute in the cooked rice.
  3. You may want to budget more time (as much as 2x for white rice) if you are planning on cooking brown rice.

Customer Reviews

4.8 out of 5

The NYC-36 rice cooker was showered with positive reviews by customers. While different customers used it for different purposes (restaurant, church functions, youth camps or soup kitchens), they had the same satisfactory result with consistent quality rice day after day.

Pros and Cons

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ProsThe hinged lid is a big plus in a commercial setting as you don’t have to figure out where to set the lid when you need to ladle some rice out. As big as this rice cooker, it is quite energy-efficient. It only consumes 1200 watts for each cooking hour and 52 watts per warming hour. For each batch of rice, you’ll only need it for 30 minutes cooking time, that is 600 watts per batch. Some restaurant owners even used it to cook soup overnight. The beef in the soup will be folk tender along with the aromatic smells from the herbs and vegetables.

ConsNo negative comments about this rice cooker. I know from other Zojirushi rice cooker products, the User Manual is “awkwardly” written or translated by a non-English speaking person. You’ll have to roll with it. It shouldn’t be that hard to operate a one-button cooker.

Price, Warranty and Where to Buy – Zojirushi NYC-36 Rice Cooker

Since this is considered a commercial product, it only has a six-month limited manufacturer warranty as opposed to a one-year for residential rice cookers. Amazon has one of the best prices, but make sure you do a quick comparison when you are ready to buy.

For current price on Amazon, please click on the button below:

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